The following information applies to all items sold by Silk Gallery partner brands. Click this link to find out more about deliveries from our partner brands.

Your order should arrive by the estimated delivery date* shown in your order confirmation email or in « My Account ». Remember, this date is just an estimate. Your parcel may arrive before, on the day itself, or a few days after this date. Our delivery partner may require a signature upon delivery. Please make sure someone is available to receive your order!

How can I track my order?

Once your parcel is dispatched, we’ll send you an email with delivery information and a tracking link. We’ll let you know as soon as your order has been delivered or is ready to be collected. If a correct mobile number is registered on your Silk Gallery account, our delivery partner can also send you delivery information via SMS.

To track your order at any time:

• Log into « My Account »;
• Go to « My Orders »;
• Select the order;
• Click « Track parcel ».

If your order is sent in multiple parcels, you’ll receive a separate tracking link for each parcel.

Depending on the delivery method, there are additional options during delivery, including delivery to a neighbour, to a safe place, or collection from a specific location.

What if I’ve placed more than one order?

If you’ve placed several orders within a few days and you have free delivery, we may combine them into a single parcel if the delivery address is the same. This message will appear if the tracking information matches from one order to the next.

If your items come from different warehouses, they’ll have the same order number, but each parcel will have its own tracking number and delivery date.

Why isn’t there any tracking information at the moment?

Don’t worry. Tracking information can take a few days to load. Tracking will be updated once the parcel is scanned by the delivery partner.

If the order status shows « Ordered », your order is still being prepared. This is normal during peak periods and won’t affect your estimated delivery date.

What happens if my delivery doesn’t go through?

If your delivery fails, our delivery partner will leave a calling card or send you a delivery update email. You’ll then know if your parcel has been delivered somewhere safe, or you’ll receive instructions to schedule a new delivery.

In some cases, the tracking link will allow you to reschedule a delivery or choose a different delivery option.

Still waiting for your order?

If the estimated delivery date has passed, please wait a few more days for your order to be delivered, particularly during peak periods. If your order still hasn’t arrived after a few days, contact our customer service within 30 days of the estimated delivery date.

One more thing…

*We try to meet the planned delivery times. However, delays and changes can occur. Please see our terms and conditions for more information.